FAQ

OFFSónar 2020 postponed to 17, 18, 19, 20 June 2021.

Unfortunately, the Government of Spain has banned events that concentrate large numbers of people, however it is understandable given what we face. As a consequence, we have been forced to postpone OFFSónar until 17, 18, 19, 20 June 2021. 

Given these uncertain times, we believe it is more important than ever to celebrate good news in order to stay positive.

And our news is this: for OFFSónar 2021 we will have Circoloco, Detroit Love, Exhale, Drumcode, Get Lost, Innervisions, and the OFFSónar Special with Paul Kalkbrenner and Boris Brejcha! *

This means that the entire OFFSónar team is working to organise an unforgettable festival so we can celebrate together again.

*We regret that the WooMooN & Storytellers will not take place in the 2021 edition.

And most importantly, we want you to be there to dance with us.

SAVE YOUR TICKET: Save OFFSónar

Creating a festival like OFFSónar involves months of planning, preparation, and work by our team, which without you saving your tickets for next year puts our ability to continue the event at risk. In addition, we are offering a number of advantages for keeping your tickets for 2021 detailed via email on May 19.

You do not have to do anything, we will save your 2020 tickets for 2021 automatically. You will receive an email in the coming months with information about how you can access each benefit.

If you did not receive our email explaining the advantages of keeping your ticket and the process for refunds, please contact us at tickets@offsonar.co

Nevertheless, if you would prefer the refund of your tickets, it can be requested by filling out the form available here. According to Art. 36.1 of Decree-Law 15/2020, your refund must be requested within 14 days after the OFFSónar event dates. That means: you will have from June 22 at 12.01AM until July 6 at 11.59PM to request a refund. The amount* will be paid within 60 days.

*Distribution costs are managed by Resident Advisor.

If you have any questions, do not hesitate to contact us directly at tickets@offsonar.co and we will answer you as soon as possible.

Festival Times

What are the OFFSónar opening hours?

All OFFSónar events start at 4pm and end at 1am.

Until what time can you enter OFFSónar?

You can enter up until the event is over at 1am.

Where can I find the festival line ups?

You can find the line ups on the different event pages in the OFFSónar web, or on our different social media platforms (IG & FB).

General Questions

Can I bring my camera?

Neither professional cameras or video recording cameras are allowed into the venue.

Can I bring my skate?

No.

Is there a map showing where the different stages are located?

Yes there is a map, you can find it here.

Is there a cloakroom?

There isn’t a cloakroom, but there is an area where you can leave helmets and small bags if needed.

Can I enter with a helmet?

Yes, but you must leave it at the assigned area for helmets.

Is there a lost and found area?

All lost items will be taken to the Centris offices, where you will be able to pick them up after the festival. If you lose anything please contact: info@offsonar.co

Is their a first aid point?

Yes.

Can I access the venue with food or drink?

No.

Can I smoke inside?

You can smoke in the outdoor areas, not indoors.

What is the payment method at the festival?

You can pay in cash or with a credit card.

Is it possible to buy merchandising?

Yes.

Can I buy tobacco inside?

No.

Can I buy food?

Yes, there will be a food vendor at each of the stages.

Can I buy vegan food?

Yes.

Is there WIFI access?

No.

What is the entry age limit?

You must be at least 18 to enter all OFFSónar events.

Is there site access for people with disabilities?

Yes, the site is adapted for people with disabilities.

Are there special prices for people with reduced mobility?

No.

Are there toilets for people with disabilities?

Yes.

Can I find security at the venue?

Yes.

What should I do if I want to make a complaint?

There are complaint sheets at the entrance of the festival. You can also fill one here: http://consum.gencat.cat

Can I access and exit the venue as I wish?

No, once you exit you can’t re-enter.

Can I bring a bag?

You can bring reasonably sized bags (i.e. a backpack is fine, but luggage is not permitted).

If I still have questions about OFFSónar what can I do?

You may contact us through our social media platforms (IG & FB), or info@offsonar.co

Tickets

Where can I buy tickets?

You can buy them via our web.

Can I buy tickets at the door?

Yes, as long as the event is not sold out, to guarantee your access we always recommend buying the tickets online.

Can I buy a ticket for a friend?

Yes, you can buy a ticket and give it to a friend.

What happens if I buy a ticket from a non-official ticket seller? How can I be sure that it is legitimate?

We cannot guarantee the legitimacy of a ticket bought from another vendor that is not our official distributor.

What should I do if I haven’t received a confirmation email for my ticket?

You must contact the official ticket distributor, Resident Advisor.

Can I get an invoice for my ticket?

Yes, you can get an invoice via info@offsonar.co

I’m having problems buying my ticket, what can I do?
  • Try another credit or debit card.
  • Try using another browser.
  • Try using PayPal to pay.
  • If none of these options work, please contact RA.
If tickets are sold out on Resident Advisor can I buy one at the door?

If tickets are sold out on RA your only option is to buy one through the RA re-sale, which appears on the same link. When someone wants to sell their ticket it will appear as available.

What do the VIP/Backstage tickets include?

The give you access an express entrance, backstage access, a VIP bar, and VIP bathrooms. It doesn’t give access to the stage.

How can I book a VIP table?

For VIP bookings and tables please contact vip@centris-events.com.

Can I change or cancel a ticket I’ve bought?

No changes or cancellations are allowed once you have bought the ticket.

If you have any other questions you may contact us through our social media platforms (IG & FB) or info@offsonar.co